We offer free Mainland UK delivery*
*Delivery of orders to addresses outside the UK and outlying regions (Scottish highlands, Channel Islands or any place outside mainland UK) are charged differently. The charges are shown once you have an item in the basket.
We endeavour to dispatch all orders within 48 hours however we do ask for your patience during busy periods.
Please note: Someone must be at the delivery address when the item arrives in order to sign for it (unless authorisation is given to leave in a specified place, with a neighbour etc) or the package will be returned to the depot.
We hope that you will be highly satisfied with any of the products purchased, but if for any reason you wish to return an item then we will do our utmost to make it as quick and convenient as possible.
To return or exchange a product you may do so within 14 days of the date of receipt. The goods must be returned at your expense to Pet n Home, Unit 9, Winchester Farm, Draycott Road, Cheddar, Somerset, BS27 3RP. The product you wish to return must be in an unused and saleable condition, (this does not affect your statutory rights). Please note the delivery cost originally paid is non-refundable unless in the unlikely event that the goods are faulty.
We cannot accept any responsibility for the goods until they actually arrive back to us, so it is strongly recommended that you return the items by recorded delivery or another service that ensures against loss or damage. The overall condition of the returned product will be considered when making a refund.
If there is no one in to sign for your parcel you will be left a card by the courier and it will be your responsibility to contact the courier to arrange a re-delivery. If the item is returned to us because of incorrect address details given to us, failure to respond to cards left by the courier or is refused then you will be responsible for any additional carraige costs.
As soon as your return has been processed we will email you to let you know, we will credit your refund by the same method you used when you placed and paid for your order.