Terms & Conditions

Pet 'N' Home and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.


When you visit Pet 'N' Home or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.



All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pet 'N' Home or its content suppliers and protected by U.K and international copyright laws. The compilation of all content on this site is the exclusive property of Pet 'N' Home, with copyright authorship for this collection by Pet 'N' Home, and protected by U.K and international copyright laws.



Pet 'N' Home trademarks and trade dress may not be used in connection with any product or service that is not Pet 'N' Home’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Pet 'N' Home. All other trademarks not owned by Pet 'N' Home or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pet 'N' Home or its subsidiaries.


License and Site Access

Pet 'N' Home grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pet 'N' Home. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pet 'N' Home. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pet 'N' Home and our associates without express written consent. You may not use any meta tags or any other ": hidden text": utilizing Pet 'N' Home’s name or trademarks without the express written consent of Pet 'N' Home. Any unauthorized use terminates the permission or license granted by Pet 'N' Home.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pet 'N' Home so long as the link does not portray Pet 'N' Home, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pet 'N' Home logo or other proprietary graphic or trademark as part of the link without express written permission.


Your Membership Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Pet 'N' Home and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Reviews, Comments, Emails, And Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pet 'N' Home reserves the right (but not the obligation) to remove or edit such content.

If you do post content or submit material, and unless we indicate otherwise, you grant Pet 'N' Home and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pet 'N' Home and its associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Pet 'N' Home or its associates for all claims resulting from content you supply. Pet 'N' Home has the right but not the obligation to monitor and edit or remove any activity or content. Pet 'N' Home takes no responsibility and assumes no liability for any content posted by you or any third party.


Stock Items

We reserve the right to substitute items that are out of stock with a different make of equal or greater value but still of the same fitment or purpose.


Product Descriptions

Pet 'N' Home attempt to be as accurate as possible when describing products. However, Pet 'N' Home does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Pet 'N' Home itself is not as described, your sole remedy is to return it in unused condition for a full refund.


Disclaimer of Warranties and Limitation of Liability

This site is provided by Pet 'N' Home on an ": AS IS": and ": AS AVAILABLE": basis. Pet 'N' Home makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Pet 'N' Home disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pet 'N' Home does not warrant that this site, its servers, or e-mail sent from Pet 'N' Home are free of viruses or other harmful components. Pet 'N' Home will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Certain laws do not allow limitations on implied warranties or the exclusion of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.


Applicable law

By visiting Pet 'N' Home, you agree that the laws of Great Britain, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Pet 'N' Home or its associates.



Any dispute relating in any way to your visit to Pet 'N' Home or to products you purchase through Pet 'N' Home shall be submitted to confidential arbitration in Great Britain, except that, to the extent you have in any manner violated or threatened to violate Pet 'N' Home’s intellectual property rights, Pet 'N' Home may seek injunctive or other appropriate relief in any court in Great Britain, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the U.K Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


Delivery Problems

All deliveries must be checked in full. If there are any missing items or problems with your delivery you have 48 hours from when the delivery was signed for to contact us by e-mail or phone on the contact us page or no refund will be given or replacement items sent.

First orders will only be shipped to the card holders address if over £50 order total, after the first order you will be able to change the delivery address.


Failed Deliveries

All orders placed on the petnhome.co.uk website must be provided with a valid ship to address where someone must be available to take delivery of the order.

If we have tried to deliver to you and no one was in to sign for the parcel, our courier should leave you a card, so you can contact them to rearrange delivery, you will need to call them asap on the number left on the card to arrange another day for delivery. 

If you have not contcted the courier or us regarding a non delivery an additional handling charge equivalent to the delivery charge may be applicable to your order, if parcel is returned to us. Should you wish us to rearrange delivery again, this will incur a further delivery charge equivalent to that of the original delivery charge.

If you are not happy to pay the redelivery costs you will be refunded minus all delivery costs.

Before you need to contact the courier regarding your order make sure you have your tracking number that can be found on your on line tracking details or the number on the card that has been left by the courier.


Site Policies and Modifications

Please review our other policies, such as our Shipping Information, Privacy Policy and Returns / Refunds, posted on this site. These policies also govern your visit to Pet 'N' Home. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed sever-able and shall not affect the validity and enforceability of any remaining condition.



Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the site menu.


Your Rights As A Consumer

In accordance with UK law, consumers have a 7 working day cooling off period in which they have the right to cancel their purchase and receive a full refund; this does not include return postage. Consumers do not need to give a reason for cancelling their purchase. We are obliged to refund payments to consumers in full within 30 days of the order being cancelled.

How to Cancel Within The 7 day cooling Off Period

Should you wish to cancel your purchase within the 7 days cooling off period, please email on the contact us page on the petnhome.co.uk website.



Pet 'N' Home are a UK Vat Registered Company.

Vat is included on all prices shown on this website, Vat invoices are available upon request.


Trading Name

Pet 'N' Home


Returns Address

Pet 'N' Home

Unit 9 Winchester Farm

Draycott Road



BS27 3RP